Delivery, Returns & Exchanges

We trust that you are satisfied with your purchase for your tiny one. However, should you wish to initiate a return, our policy allows for a 14-day window after receiving your item to contact us and request an exchange or refund.

For a return to be eligible, the item must remain in its original condition—unopened, unused, with tags, and sealed inside its clear, original packaging. We reserve the right to decline a refund if the returned item does not meet these criteria for safety reasons.

To start the return process, kindly reach out to our helpful team at hello@thetinybedcompany.com. Please include your name, address, order information, and the reason for returning or exchanging the item in your email. If your return is accepted, we will provide you with instructions on where and how to send your package.  We reserve the right to reject any returned items received without prior written notification.

You’ll also need the receipt or proof of purchase to be added into your return, so that we can identify the returned parcel is yours. 

Please note that the head office address mentioned on our website is not our returns address, please only return items to the correct warehouse facility sent to you by one of our team. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, no. The responsibility for return costs lies with the customer unless returning due to a manufacturing issue or fault. We recommend a signed-for service, as we cannot accept liability for items lost or damaged during transit. Retain your tracking information in case it's needed for an investigation.

Regrettably, no. For safety reasons, we cannot accept returns of mattresses that have been opened or removed from their original clear packaging. Each mattress is sealed with a safety sticker to convey this information.

Yes, if you believe your mattress has a manufacturing fault, please contact our team at hello@thetinybedcompany.com. Provide your name, address, order information, and reasons for believing the product is faulty. If your return is accepted, we will provide instructions for returning the item and receiving a replacement.

Our products are shipped from various dispatch centres throughout the UK. To initiate a return, contact our team at hello@thetinybedcompany.com, providing your name, address, order information, and reason for the return. If accepted, we will email instructions on where and how to send your package. 

Please note that the head office address mentioned on our website is not our return address, please only return items to the correct warehouse facility sent to you by one of our team. Items sent back to us without first requesting a return will not be accepted.

Unfortunately no,  As your product has been crafted to your exact requirements and cannot be resold, we are unable to accept any returns, unless those due to manufacturing fault.

Our Return Policy

We hope your purchase for your tiny one brings you joy. However, if you decide to initiate a return, our policy allows for a 14-day period after receiving your item to contact us and request an exchange or refund. To initiate the return process, please contact our helpful team at hello@thetinybedcompany.com.

Include your name, address, order information, and the reason for returning or exchanging the item in your email. If your return is accepted, we will provide instructions on where and how to send your package. We reserve the right to reject returned items received without prior written notification.

Return Eligibility

Our 14-day return policy permits you to contact us within 14 days of receiving your item to request a return for an exchange or refund.

To be eligible for a return, your item must be in the same condition as when you received it—unopened, unused, with tags, and sealed inside its original clear packaging. For safety reasons, we reserve the right to refuse a refund if the returned item does not meet these criteria.

Include the receipt or proof of purchase to help us identify your returned parcel.

The responsibility for return costs lies with the customer, except for items returned due to a manufacturing issue or fault. We recommend using a signed-for service, as we do not accept liability for items lost or damaged in transit. Keep your tracking information in case we need it for an investigation.

Please note that the head office address on our website is not our return address; return items to the correct warehouse facility sent to you by our team. Items sent back without first requesting a return will not be accepted.

Damages, Faults & Manufacturing Issues

Due to our product nature, each item is inspected by a dedicated Quality Control team to ensure strict safety standards are met before shipment.

Inspect your order within 24 hours of delivery and contact us immediately if you receive a defective, damaged, or incorrect item. This allows us to assess the issue promptly. We reserve the right to decline notifications of issues raised after 24 hours from your order being received.

Contact email: hello@thetinybedcompany.com

Exceptions / Non-returnable Items

Certain items cannot be returned, exchanged, or refunded.

All custom-made products, including 'build your own' mattresses and 'design your own' mattress protectors & fitted sheets, cannot be returned, exchanged, or refunded. Once we receive your custom-made order and it goes into production, cancellations or changes are not possible. Before ordering, it is the customer's responsibility to ensure all dimensions and details are correct.

Sale items or gift cards are also non-returnable.

Feel free to reach out if you have questions or concerns about your specific item.

Exchanges

The fastest way to get the desired item is to return the one you have. Once the return is accepted, make a separate purchase for the new item. Exchanges are not offered.

Refunds

We will notify you via email after receiving and inspecting your return, indicating whether the refund was approved. Please allow 1-2 business days after delivery of your return for our team to process and inspect. If approved, you will be automatically refunded to your original payment method, minus any return shipping costs (if applicable). We will email you the refund confirmation and details. Keep in mind that it may take some time for your bank or credit card company to process and post the refund. Returns are refunded in the original payment form only, and exchanges are not offered.