Your Questions, Answered!

Please get in touch with us as soon as possible after placing your order. We will be happy to amend your order if it has not been dispatched yet.

No, you can be rest assured that each & every mattress has been carefully built without the use of any nasty chemicals. We are dedicated to building our mattresses to specifications that comply with the rigorous requirements of BS 1877 Part 10 for safety & performance and BS 7177 for flammability without the use of any antimony, phosphorous or arsenic based fire-retardant treatments.

Yes, our mattresses are guaranteed up to 8 stone in weight. While adults can use them occasionally, our mattresses are primarily designed and intended for babies, toddlers, and young children.

Yes, each mattress comes with a mattress cover that can be easily unzipped, machine washed, and line dried for easy cleaning and care.

Yes, spare covers are a great way to ensure the mattress stays clean. Contact our team, and we will be happy to order a spare mattress cover for you.

Absolutely! A waterproof mattress protector is invaluable for extending the life of your little one's mattress. They are easy to clean as they can be thrown into the wash, a huge must-have, especially if your child is transitioning out of nappies.

Unfortunately, we do not accept returns of custom mattresses or custom-made bedding since they are specifically made to your provided dimensions. Therefore, please ensure that you have entered the correct dimensions before placing your order.

British Safety Standards determine the depth of our mattresses, so we are restricted by depth. There are several serious safety concerns surrounding a mattress that is too deep for the sleep space, which can lead to injury or Sudden Infant Death Syndrome (SIDS).

Here’s a simple depth guide to help understand the depths of each of our mattress types:

• Moses basket: 3-4cm
• Crib & travel cot: 5cm
• Cot, Cot Bed, Large Cot Bed, Junior Single: 10cm up to 12cm.

The travel cot mattress is designed with a centre fold and includes a convenient storage bag. This allows you to fold the travel cot mattress in half and store it inside the bag, making it ideal for traveling and easy storage.

You can only select the mattress type which is suitable for your mattress dimensions.

Please get in touch with us as soon as possible after placing your order. We will be happy to correct the dimensions of your order as long as it has not yet gone into production. Once production has begun, we regret that we will not be able to change any of the dimensions due to materials being cut specifically for your order.

All our mattresses are manufactured with materials and fillings specifically designed and tested for babies, toddlers, and young children in the nursery industry.

Our mattresses are guaranteed up to 8 stone in weight. As per strict safety certifications we adhere to, all of our mattresses are built to be suitable and safe for newborn babies, toddlers, children, and beyond.

Our mattresses are guaranteed up to 8 stone in weight. While adults can use them occasionally, our mattresses are primarily designed and intended for babies, toddlers, and young children. Some customers also use our 'build your own' service for campervans, caravans, and yachts.

As a nursery brand specializing in mattresses for babies, toddlers, and children, we're unable to produce any mattresses larger than 190cm x 90cm.

No, there's no need to add extra allowance. Our team will use the same dimensions as your mattress and include a small seam allowance in your custom-made bedding to accommodate any shrinkage during the first wash.

Yes, our waterproof mattress protector is 100% waterproof. It significantly extends the life of your little one’s mattress by repelling any accidents, stains, sweat, and preventing the formation of hidden bacteria.

No, our mattress protector is not fully breathable due to its 100% waterproof feature. It contains a PU lining, which provides the waterproofing. Without this lining, the protector would only be water-resistant, not completely waterproof.

Unfortunately, we are unable to accept returns for custom-made bedding items. Each item is specifically crafted to your specifications. We apologise for any inconvenience this may cause.

Please contact us as soon as possible after placing your order.

We will gladly adjust the dimensions of your order if it has not entered production. Once production has begun, we regret that we cannot alter the dimensions, as materials will have been cut specifically for your order.

Yes, all of our custom-made bedding items are crafted in England by some of the finest hands in the business.

Yes, our fitted sheets are certified by the Global Organic Textile Standard (GOTS) and Soil Association. The seed-to-sheet journey of our buttery soft cotton is meticulously monitored to ensure it adheres to the highest organic standards throughout its growth and production processes.

Our fitted sheets and waterproof mattress protectors are designed to last, wash after wash. They are crafted to fit snugly and remain in place throughout the night. The elastic edging and extra-deep corners ensure there's no rucking or sagging during sleep, providing a peaceful night's rest without any slipping or creasing.

Yes, our baby blankets are breathable. Designed with newborns in mind, the ultimate cellular weave allows air to flow freely, regulating your little one's temperature.

It depends on your needs and preferences. Our Anti Roll Changing Mat offers a thick wedge shape for ultimate comfort, perfect for your nursery and changing table. Alternatively, our Changing Basket Mat is suitable for most changing baskets, and we recommend pairing it with a natural seagrass basket for a trending nursery look.

For detailed instructions on how to clean and care for your changing mat to ensure it lasts for years to come, please refer to our PVC care guide. Click here to read: PVC Care Guide.

Although most stains can be wiped off, our PVC changing mats (Anti-Roll and Oval Basket) are not completely stain resistant. Common stain-causing culprits include unavoidable poo explosions, felt-tip pens, ballpoint pens, and dyes from baby bibs/clothes, among others. For top tips on keeping your PVC anti-roll changing mat or basket changing mat clean, click here to read our guide.

Yes, you can wash our beautifully soft fabric cover. It can be easily unzipped, machine-washed, and line dried, making cleaning accidents and stains a breeze. However, please note that the PVC changing mat cover cannot be machine washed; it can be wiped clean using mild detergent.

Before ordering a spare fabric cover, please check and measure the dimensions of your specific anti-roll or basket changing mat. Our covers are designed to fit the most popular sizes of anti-roll/basket changing mats.